We are committed to ensuring your satisfaction with any product you have ordered from us. Once the order is dispatched from our warehouse will not be refunded/ cancelled unless it has non-repairable manufacturing damages.
Product damaged or defective:
In the unlikely event that any product you have ordered from us is not received in good condition, is damaged or defective, or if product delivered is different from what you had ordered, you must notwithstanding your warranty rights, immediately lodge a complaint with Stowack on its Customer care help line at 8100118877, and refuse to accept the delivery. You must also contact us immediately, so that we may assert our rights, if any, vis-a-vis the shipping agent. Hidden defects must again notwithstanding any warranty rights be reported to us immediately on detection, so that any warranty claims against upstream suppliers can be asserted. You may return the product unused, and in the same (unused) condition as you have received it, in its original packaging along with original contents (with all accessories of polythene / charger / carton box / Manual, and such other contents depending on the product ordered), labels or relevant seal, for a refund or an exchange, within 14 days from the date on which these goods are delivered. Should you decide to exercise your right to return purchased products, Stowack will not accept returned products that are returned without the relevant label or seal or that have been altered from their original status or damaged.
Please do not accept delivery of any item if you notice any apparent damage or deep damage. Please contact customer care if you open the packaging and discover that the item is damaged.
Products damaged while being used do not qualify for a refund or replacement. (Product warranty to be taken up with respective brand/HT service centre to be highlighted)
If the product was not received in good condition we may repair/replace the product under warranty terms, however in case we are unable to replace the damaged/defective product we may initiate another or offer an alternate product with mutual consent on returning the old product. Replacement of product may depend upon the availability of the product.
In the event you return any product which is delivered to you in damaged/defective condition, we will not refund the shipping charges if applicable to that item.
In case of Damage or Missing Item for the ordered products Customer has to raise a Ticket within 14 days from the product delivered. Post that Time Period no ticket or complaints will be entertained from the Stowack Team.
Return it through Courier Collection:
You may contact our Customer Care within 48hrs of having received the product and request a return/exchange (As per the policy mentioned above). We shall arrange for the products to be collected from the delivery address through courier and shall process the return/exchange subject to receipt of the products at our end in unused condition and in its original packaging along with the invoice, failing which return/ exchange or refund may not be possible.
For returns through courier collection; you will be given a docket number at the time of collecting the products, which is to be retained for future reference.
In the event that the return does not comply with the return policy of the Stowack, you will not be entitled to any replacement or refund of the sums already paid to Stowack and Stowack reserves the right to withhold the sums already received.
How will you be refunded?
We will refund the money once we are in receipt of the product in its original nature/condition. The refund shall be in the way the payment was made. If the payment was by Credit Card or Net-Banking, we will refund the Credit Card or Net-Banking account. If the payment mode is COD, we will send your payment to your bank Account. Our team members will contact you for assistance. The refund process will be initiated once we have received the product(s), in proper and original nature. Typically refunds are processed in less than 10 working days. Please note that we shall not be responsible for any delays in credit to the Cardholder’s credit card account as that is managed by the Cardholder’s issuing bank.
Email us at firstname.lastname@example.org or call our contact centre at +91 8100118877 in case of any assistance.
We make every effort to fulfil all the orders placed. However, please note that there may be certain orders that Stowack is unable to process; and reserve the rights to cancel or reject the acceptance of such order and decision of Stowack in this respect shall be final and binding on the customer. The reasons include limitations on quantities available for purchase, inaccuracies or errors in product, pricing and stock information, problems identified by our credit, fraud avoidance department or due to certain unforeseen reasons.
Our Customer Care Team will communicate to you if all or any portion of your order is cancelled. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account.
The various Types of Cancellations would be Cancellation by customer
If you change your mind after placing an order for any furniture item, you can cancel the order (or part of the order) within 24 hours of the order confirmation.
We are committed to ensuring your satisfaction with any product you have ordered from us. If the product was not received in good condition, we may repair/replace the part/component/product under warranty terms. Product cannot be refunded/cancelled unless it has non-repairable manufacturing defects.
Cancellation by Stowack
In the event that a product is listed at an incorrect price or with incorrect information due to a system error product information/Pricing, Stowack shall have the right, at our sole discretion, to refuse or cancel any orders placed for that product.
Stowack reserves the right to cancel any order with due intimation to the concerned person, under situations where Stowack is not able to meet the requirement of the order placed. As a part of these additional security measures, Stowack might request customers to provide relevant supporting documents (Identity proof, Address Proof, etc.). In case the requested documents are not shared with us, Stowack reserves the right to cancel the order entirely with due intimation to the concerned person.
In the event that a product is not serviceable to customers location (pin code) and an order gets placed due to system errors, Stowack shall have the right, at our sole discretion, to refuse or cancel any orders placed for that product.
If the payment was by Credit Card or Net-Banking, we will refund in the same Credit Card or Net-Banking account. If the mode of payment was COD, we will send your payment to your bank account. Our team members will contact you for assistance. Typically refunds are processed in less than 10 working days.
Please note that we shall not be responsible for any delays in credit to the Cardholder’s credit card account as that is managed by the Cardholder’s issuing bank. In case of any delay, it shall be up to the customer to take it up with their respective credit card bank with the reference of Stowack refund process reference.
Email us at email@example.com or call our contact center at +91 8100118877 from 10am-6pm for any assistance.